Support Dashboard
Open Tickets
142
18from yesterday
Avg Response Time
1h 24m
−18 minvs last week
SLA Compliance
94.7%
+1.2ppvs last month
CSAT Score
4.6 / 5
+0.2vs last month
Ticket Volume
Daily open vs resolved — last 14 days
Issue Categories
Technical38%
Billing24%
Account18%
Feature Req.12%
Other8%
Active Tickets
Requiring attention
| # | Subject | Priority | Agent | SLA |
|---|---|---|---|---|
| #1842 | API auth token expired | Critical | Sara K. | Breached |
| #1841 | Invoice download error | High | Raj P. | OK |
| #1838 | SSO login redirect loop | Critical | Priya S. | Breached |
| #1835 | Report export timeout | Medium | Ali R. | OK |
| #1830 | Webhook not triggering | High | Tom N. | OK |
| #1822 | Dark mode display glitch | Low | Sara K. | OK |
Agent Leaderboard
This week
1
Sara Kim
★★★★★
48 resolved
Avg 52 min
2
Raj Patel
★★★★★
42 resolved
Avg 1h 8m
3
Priya Sharma
★★★★★
38 resolved
Avg 1h 22m
4
Ali Reyes
★★★★★
31 resolved
Avg 1h 48m
5
Tom Nguyen
★★★★★
28 resolved
Avg 2h 10m